Training and Consultancy overview

We built your solutions. Now let’s ensure you get the most from them.

Benefit from 25 years’ experience of system and training expertise

Technology has the power to transform the way organisations work. At Capita we have over 25 years’ experience of making that transformation happen. We design, build and implement solutions that help organisations increase their output while cutting their costs and enjoying a host of other benefits along the way. But we don’t stop there. Armed with sector-specific knowledge and vast technological knowhow, our experts can help you unlock the maximum benefit from your systems, with a suite of training and consultancy services on standby to help them do it.

Over 25 years of helping organisations maximise their technology

Designing, implementing and integrating powerful digital solutions tailored to specific markets is just the start for us. What really counts is how much tangible benefit our individual customers get from the solutions we provide. 

We have over 25 years’ expertise in helping organisations harness technology to their advantage, and are an accredited partner to the biggest technology providers in the business.  Specifically, we have the knowledge and the drive to ensure that you are using our solutions to their full capacity - and experiencing all the possible benefits their capabilities can bring.  

Our innovative, responsive set of training and consultancy services help make this happen.

Made-to-measure training options from experts who know your sector

We choose our staff carefully. Our accredited technical experts have worked within a wide range of industries; so know first-hand the challenges you face. 

  • We provide different levels of training to suit your needs - from general introductions to courses focussing on specific modules. We also offer instruction on wider topics such as superuser training.
  • We work on a ‘train the trainer’ basis, and include all affected staff - technical, operational and management – in detailed training plans.  
  • We stage a number of customer events to share our knowledge within and across different sectors. These include annual End of Year regional seminars and a ‘Nudging Your Way to Channel Shift’ 12 month programme of events and workshops which show organisations how to encourage channel shift.  

Project management input where and when you need it

We provide project management services as part of the implementation of all our products, working closely with your own project managers to ensure a smooth process throughout.

  • Our staff have the knowledge, understanding and technical capabilities to help project manage any IT project you wish to undertake.
  • With our experts’ technical insight and expertise applied to your organisation and projects – such as migration - disruption and slippage will be minimised and your staff will be free to concentrate on their day jobs.

Plugging the gaps with expert consultancy and remote processing services

Our consultancy and remote processing services are all designed to take the pressure off your staff.   

  • Our Six Sigma-accredited specialists can help deliver technology-led transformation via a three stage process designed to optimise the positive impact of your technology on your operations.
  • Benefit from a one-off consultancy service, which combats data fragmentation by re-ordering data within Type II Storage Areas to improve database performance by up to 40%.
  • We also provide a range of business processing services to a number of our clients, helping them to free up their internal resources.

5 key benefits:

  • Maximise your ROI on your IT infrastructure
  • Having fully trained staff from the outset leads to more efficient use of your systems
  • Work with experts who know your sector and the challenges you face
  • A suite of plug-in services are on standby for when you need them
  • Potential to outsource time-consuming business-critical tasks to ease pressure on operations