Training and Consultancy for social housing

Training and consultancy to help you maximise the benefits of your applications

A host of options to help you make the most of your applications

We know technology. We also know the social housing market inside out. Specifically, we know our housing management systems better than anyone, and are perfectly placed to help you realise the breadth of their capability. We offer a comprehensive suite of training and consultancy options to help you get the absolute maximum from your software. Our team of experts – all with housing sector backgrounds – are skilled at tailoring training plans and undertaking consultancy projects to help streamline your operations and boost your ROI.

Explore the full capabilities of your solutions with the help of our housing system and sector experts

With Capita by your side you know that implementation will be straightforward and that you will benefit from solutions that are capable, robust and tailored to help you achieve your own specific goals. But we want our housing customers to get the absolute most out of the solutions we provide.  That’s why we offer all the training and consultancy services you could possibly require to squeeze every last drop of performance-boosting benefit out of your IT investment – all delivered by experts who have worked in the housing sector themselves and know first-hand the challenges you face.

Project management and training input where and when you need it

Armed with sector-specific knowledge and vast technological knowhow, our professional service team members can work with you to ensure you get the most out of your software solutions, including expert project management input and tailored training plans.

  • We provide project management services as part of the implementation of all our products, working closely with your own project managers to ensure a smooth process throughout.
  • We can work on a ‘train the trainer’ basis, and include all affected staff - technical, operational and management – in detailed training plans that are typically staggered to aid skill retention.

Improve your database performance by up to 40%

We can offer our OPENHousing and OPENContractor customers a one-off consultancy service that combats data fragmentation to improve database performance by up to 40%.

  • Data is re-ordered within Type II Storage Areas, with each table and index residing in a dedicated and specific area – allowing for faster return of results in response to searches.
  • Once the new database structure is put in place, you can continue to benefit from it without any further consultancy requirement.

To find out more, download the Type II Storage Areas PDF

A dedicated ‘Nudging Your Way to Channel Shift’ programme

Our ‘Nudging Your Way to Channel Shift’ 12 month programme of events and workshops will show you how to encourage your customers to embrace channel shift.  

  • Working with a team of behavioural science experts, you will be taken through a hands on, step-by-step process and methodology to learn about ‘nudge’ theory and how to apply it successfully to your own organisation and customers.
  • ‘Nudging Your Way to Channel Shift’ is the second programme within the Nudge series of programmes which we are developing for our customers.

Nudge theory isn’t just a great idea, it has been proven to work and demonstrates some truly impressive results. By bringing together this experience, our deep knowledge of the housing sector, and our participants’ knowledge and understanding of their customers, we believe that this programme could realise annual six-figure savings for the participating organisations.

Mike Eckersley, Business Change & Project Manager, Capita Software Services

Click here to read the full 'Nudging your way to channel shift' article, as featured in  Housing Technology Magazine

Or to find out more, view the Nudging your way to Channel Shift PDF here

Technology-led transformation delivered by our Six Sigma-accredited specialists

The impressive benefits of our transformation service include quality and customer service improvements, financial gain and increased capacity. A three stage process, it starts with an in-depth analysis of your existing technology and your goals, before delivering hands-on help to optimise the positive impact of your technology on your operations.

  • This service can bring benefits at any time, whether implementing a new project or focussing on your existing IT environment.
  • We can help you build a business case for undertaking this consultancy or introducing new systems or methods, by determining service and financial improvement plans as part of your transformation analysis.

5 key benefits:

  • Maximise the benefit of your systems when you explore their full capabilities
  • Having fully trained staff leads to more efficient use of your systems
  • Work with experts who know the housing sector and speak your language
  • Pick and choose from a suite of innovative training and consultancy options to suit your needs
  • Full training at the point of implementation reduces disruption to operations

Download the business efficiency review and transformation datasheet