Training and consultancy to help you maximise the benefits of your applications
We know technology. We also have over 25 years’ experience of working within revenues and benefits departments in local government. Specifically, we know our own systems better than anyone, and are perfectly placed to help you realise the breadth of their capability. We offer a suite of innovative training and consultancy options to help you get the absolute maximum from your software. Our team of experts – all with local authority backgrounds – are skilled at tailoring training plans and undertaking consultancy projects to help streamline your operations and boost your ROI.
With Capita by your side you know that implementation will be straightforward and that you will benefit from solutions that are capable, robust and tailored to help you achieve your own specific goals. But we want our customers to get the absolute most out of the solutions we provide. That’s why we offer all the training and consultancy services you could possibly require to squeeze every last drop of performance-boosting benefit out of your IT investment – all delivered by experts who have worked in local authorities themselves and know first-hand the challenges you face.
Armed with sector-specific knowledge and vast technological knowhow, our professional service team members can work with you to maximise the efficiency of your revenues and benefits systems through expert consultancy input and a tailored training plan.
We stage a number of seminars on key business activities to ensure our customers have the most up-to-date information and methods to hand when carrying out these necessary tasks.
Armed with in-depth knowledge of our revenues and benefits systems, our consultants can take many of your business-critical, or simply time-consuming, tasks off your hands and run them for you. Allowing us to run these processes remotely can save you money on expenses and staff time. In addition, it can reduce the impact on your operations of staff needing to redirect their focus from day-to-day activities to carrying out certain processes within specific deadlines. Remote processing is available for processes including:
Read our case studies
Training and consultancy overview
Training and consultancy in social housing
Digital transformation training and consultancy
One Digital solutions
One EDM solutions
One Revenues & Benefits solutions