Incorporate our years of experience of delivering digital transformation projects into your programme
During any digital transformation journey an external perspective can be invaluable. Our team of dedicated customer facing Business Analysts bring considerable experience in customer engagement, journey / process mapping and user experience (UX). They can analyse your current ‘AS IS’ processes and explore the new ‘TO BE’ models of integrated, low cost, digital delivery most suited to your organisation. In addition, they are skilled in helping obtain buy in from key stakeholders to help ensure the timely and efficient delivery of your digital transformation programme.
At the start of any ‘Digital Transformation’ journey it’s imperative to ask the right questions - ’Where are we now?’, ‘What does our ideal solution look like?’, and ‘How can we get there?’. The answers will help identify and clarify exactly what you are looking to achieve, such as overcoming existing inefficiencies or creating more cost effective ways of engaging and servicing your customers.
Often an external perspective during that process can be invaluable.
Within our Advantage Digital team we have a number of dedicated customer facing Business Analysts with considerable experience in customer engagement, journey / process mapping and user experience (UX). They understand, in detail, how to implement digital solutions that make a positive difference to an organisation and to its own customers.
The team is a resource available to all our customers looking to embark on any digital transformation journey. Their objectiveness and experience has proven invaluable for customers who need to move projects forward effectively and with pace.
With the increasing benefits of shifting your customer service engagements to digital, our team can quickly analyse your current ‘AS IS’ processes and jointly explore the new ‘TO BE’ models of integrated, low cost, digital delivery.
This re-design process takes into account the associated savings and outcomes that need to be achieved. In addition, by asking the right questions and leading interactive workshops we can help ensure all key stakeholders are fully engaged in the process, maximising the success of your digital transformation programme at every stage.
Read our case studies
Training and consultancy in local government
Training and consultancy overview
Training and consultancy in social housing
One Digital solutions
One EDM solutions
One Revenues & Benefits solutions