Taking Revenues and Benefits into the digital world
If you can give citizens online access to their Council Tax accounts, Business Rates and benefit claims, they can conduct their business with you 24/7, at a time that suits them. You’ll be delivering a better service and reducing the burden on your own contact centre and front office staff. Our Advantage Revenues and Benefits Digital Services solution enables citizens to sign up securely online and access the information they need without speaking to front line staff. They can also notify you of important changes, and as their data will be transferred directly to your systems without rekeying, the results will be more accurate.
Banks, utilities and many other organisations already communicate with their customers this way. It’s the service citizens expect, and it’s your chance to encourage them to channel shift.
Reduce costs – it’s cloud based, removing the expense of administration and hosting. eNotifications and eBilling will also help you save on postage, stationery and printing.
Expand when you’re ready – the Digital Services solution forms a natural pathway to a corporate platform, and doesn’t require third party support.
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