Flexible, ready-to-go online portals that enhance your customer service

Bring 24/7 online self-service to your customers while speeding up back office processes.

OPENAccess is a collection of web portals that can be precisely tailored to fit in with your existing online presence. Residents, applicants, contractors and partners can use them to ‘self-serve’ 24/7 and 365 days a year, encouraging channel shift and digital inclusion. Your staff will have more time to focus on delivering a better service to your customers and partners – and cost per transaction will come down. The portals are secure, responsive and fully-functioning while the design, layout and content are completely customisable and under your control.

How OPENAccess can help

  • Gives residents, applicants and partners a 360 degree view of what’s important to them and lets them transact online in real-time with your OPEN systems.
  • Enables residents to view their account, produce rent statements and make payments (using the Capita Payments portal). Update contact details, personal information, preferences and vulnerable information. Give notice to terminate, log incidents of anti-social behaviour, report and schedule repairs, and create Direct Debits.
  • Gives real time calculation of applicants’ housing needs on housing applications.
  • RSL partners can login to create and update their stock, view applicants and manage waiting lists and shortlists. Contractors can view and manage the repairs allocated to them and request payment
  • Integrates with the OPENHousing CRM and contact management modules for raising of complaints and permissions.

Benefit summary

Encourage self-serve and channel shift.  Lower the cost of transaction with an ‘always on’ channel for residents, applicants, contractors and partners.

Free up staff time so they can focus on delivering a better service for customers.

Tailored to fit your website. Design and customisation are under your control.