Bring customer service into the digital age with chatbot and AI technology
Emerging technologies such as chatbots, artificial intelligence and HUIs (Headless User Interfaces) will offer a wealth of ways to improve customer service while driving efficiencies and reducing costs. They can give customers answers round the clock. Agents can be freed up to handle the more complex tasks that call for true empathy and understanding, and call volumes will drop. Capita is continually researching these voice-driven technologies to bring new solutions to our clients.
Capita is developing solutions that will…
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