A new way for your customers to talk to you
Chatbots, voice apps and Natural Language Processing (NLP) all hold out huge promise for improved customer service, but can be difficult technologies to master. Now our One platform lets you easily design and build sophisticated chatbots that customers can talk to, in natural language, to resolve inquiries. The ‘bots’ are simple to set up – your own, non-technical staff can do it – and don’t need costly infrastructure or IT support. Your customers’ chatbot conversations can also be recorded and captured, so you’ll have a full view of all interactions.
Voice activation is rapidly gaining hold in UK households through the likes of Alexa, Siri and Google Home. Be on top of this new automation technology and help your customers ‘talk’ to you via your websites, Skype or other voice controlled services. Capita can help you innovate and expand in this area.
An easy introduction to the intelligent assistant revolution
Your own teams can quickly put this exciting, voice activated technology to use in your organisation – without hi-tech skills or complex training.
An engaging way to communicate
Both chatbots and voice apps can be a great way to interact with customers who are less confident with going online or navigating websites.
A new technology at your own pace
One IA is designed to let you ‘start small’, eg building chatbots incrementally, then widening their adoption when you’re ready, so more services and customers can benefit.
Download the whitepaper: Citizen led channel shift
Self service Portal