Contact Manager is a web-based solution for customer service agents that works with the One Digital Portal and Forms, helping staff manage interactions between customers and the organisation itself. Your teams will be able to access customers’ records, assist in the processing of digital transactions and complete forms on their behalf. Contact Manager features…
Improves customer experience – when your teams can see and use forms as customers do, interactions are easier, set up is faster and issues resolved more quickly.
Better workflow – Contact Manager sits at the heart of a smart workflow system, and gives a single view of digital engagement with your customers regardless of the channel of the contact.
One supplier – so the customer portal, forms and Contact Management services are all fully integrated.
News article: Digitising services for the London Borough of Hackney
Case study: How the EFA are saving over 30% with Advantage Digital
Self service Portal