Case Studies

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Improving customer experience with digital transformation

12 December 2017

Peaks & Plains Housing Trust, who own and manage over 5,000 homes, were looking to augment the service they provide to customers whilst ensuring that the organisation was running as efficiently as possible. To achieve this, they embarked on making digital channel shift a reality across the Trust.

Freeing staff at Excel Housing Solutions to support vulnerable people

06 July 2017

Excel Housing was looking to move away from paper files and to start using a system which would bring all their information together electronically

Supporting Wirral Churches’ Ark Project to evidence success

06 July 2017

With so many people to support, the Wirral Churches was looking for a better way to manage their information.

Supporting independent living with Advantage Impact at WDH

20 April 2017

Within just 12 months and the support of Advantage Impact, WDH moved from a totally paper-based process to a fully digital service, revolutionising their business in rapid timescales.

Staying connected with its community: self-service on the go at Two Castles Housing Association

11 July 2016

Two Castles implemented Capita’s self-service portal, OPENAccess, to offer online, anytime access to its residents for popular services like making a payment, reporting repairs and updating contact details and preferences.

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