Supporting Wirral Churches’ Ark Project to evidence success

06 July 2017

The challenge

Wirral Churches’ Ark Project is a homeless prevention, support and accommodation service, supporting hundreds of people at risk. With so many people to support, the charity was looking for a better way to manage their information.

Services Manager Charlotte Swann explains: “We were working off Word documents, which were easily deleted, and manually completing finance ledgers. We needed a more robust system with better accountability and case management, which also supported our aim of becoming paperless.”

The benefits

  • All information is managed in one place, including building work, support, medical records and housing benefits, making it easier for the 29 staff to find what they need
  • Comprehensive, clear reports provide financial accountability and evidence how the service is performing against targets, including occupancy rates
  • Mobile access so field-based staff don’t need to return to the office
  • Reduces duplication of information being entered
  • Easy to set up and start using straight away

What they said

Advantage Impact saves us time and makes my role a lot easier. The system is webbased, so I can access it from anywhere, whether I’m working on audits, risk assessments, plans for building projects, or assessing the progress of a client.

“I particularly like the flexible reports: being able to evidence that we’re meeting agreed targets is invaluable for both current sponsors and future potential funding steams. Having a robust information system has improved the way we work in every respect.”
Charlotte Swann, Wirral Churches’ Ark Project


Related links

Download the Wirral Churches case study

Read the Freeing staff at Excel Housing Solutions case study